Help System Flowchart

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Bono Insurance

The Bono Inurance Company of Needham, Massachusets, process its automobile insurance policies on a batched-oriented computer system. Customers send requests for auto insurance into the Needham sales office where sales clerks prepare policy request forms. These documents are forwarded to the input preparation department where data entry clerks use networked PCs to key and key-verify the data contained on the documents to a disk (“policy events”).

Each evening, the computer operations department retrieves the policy events data from the network and edits the data on the computer and then sorts the data in policy number sequence. Events data that do not pass the edits are deleted from the events data disk and printed on an error report. The error report is sent to the sales office where sales clerks review the report, correct the errors (contacting the customer, if necessary), and prepare another policy request form. These forms are submitted to data preparation each day along with other policy request forms.

In addition to the error report, the computer also prints a summary report listing the good events data. This report is sent to the sales office where the sales clerks compare the report to the copy of the policy request form that they had previously filed. If everything checks out, they notify computer operations to go ahead with processing. When notified, computer operations processes the correct events data against the policyholder master data to create a new policy record. Each evening, a disk, which was created during the processing run, is used to print ρrémíùm notices that are sent to the customer.

Requirement:

Construct a system flowchart based on the narrative.

 

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To construct a system flowchart based on the narrative provided for the Bono Insurance Company's automobile insurance policy processing system, we can break down the process into key steps and visualize the flow of data and activities. Here is a high-level system flowchart for the described process:

1. Start
2. Customer submits auto insurance request
3. Sales clerks prepare policy request forms
4. Policy request forms are sent to the data entry department
5. Data entry clerks key and key-verify data on the policy request forms
6. Data is stored on the policy events disk
7. Computer operations retrieve policy events data
8. Computer operations edit and sort data in policy number sequence
9. Computer operations generate error report for data that fails edits
10. Error report is sent to sales office
11. Sales clerks review error report and correct errors on policy request forms
12. Corrected forms are submitted to data preparation
13. Summary report is generated for good events data
14. Summary report is sent to sales office for verification
15. Sales clerks compare summary report with filed policy request forms
16. If data matches, notify computer operations to process
17. Computer operations processes correct events data against policyholder master data
18. New policy record is created
19. Disk is created during processing run
20. ρrémíùm notices are printed on the disk
21. ρrémíùm notices are sent to the customer
22. End

This flowchart provides a visual representation of the sequential steps involved in processing auto insurance policies at Bono Insurance Company. Each step leads to the next based on the outcomes of the previous steps, with error handling and verification processes in place to ensure data accuracy before final processing.