_Big Boss_
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Ah okay lang sir. Nag bakasakali lang po. Thank you po.Sorry, wala din ako idea sa ganyan e, di naman ako team lead, sa business reporting group ako
Wow, thank you sir. Okay lang naman po kung scenario na po mismo. Kami din po pinapahanan ng pwede namin maging scenario.Sana makatulong,
* Openning spiel:
PHCorner Customer Service Hotline . My name/This is <Name>, how can/may I help you?
* Closing Spiel:
Thank you for calling PHCorner Customer Service Hotline, have a great day!
* Empathize/Apologize
It depends kasi sa screnario di ko maka explain haha or mabigay taamang example na angamit ko before
* Confirm Customer account
Upon checking all the information that you given your account was still existing with us. ( HAHAHA wala ko maisip )
* Probe or ask question
For security purpose of the account let me verify some information, first may I have your (Personal question or question regarding the account).
If done don't forget to thank the client.
sample: Thank you for all the information.
* Resolution
it depends on the scenario or assistance needed by client.
ex: client asking payment history of the account.
Advice client that : We will send this to your email address within 1 business day.
* Offer additional assistance
siguro mas best dito if ask a question nlng,
Is there anything else that I can help you with?
---
di ko alam kung makakatulong to haha sana maintindihan mo
P send naman po sir n7ng scenario na na gamit nyo po it's either bad or good call po kahit ano pong topic basta nanjan basta masod po yung nasa directions thank you po.Sana makatulong,
* Openning spiel:
PHCorner Customer Service Hotline . My name/This is <Name>, how can/may I help you?
* Closing Spiel:
Thank you for calling PHCorner Customer Service Hotline, have a great day!
* Empathize/Apologize
It depends kasi sa screnario di ko maka explain haha or mabigay taamang example na angamit ko before
* Confirm Customer account
Upon checking all the information that you given your account was still existing with us. ( HAHAHA wala ko maisip )
* Probe or ask question
For security purpose of the account let me verify some information, first may I have your (Personal question or question regarding the account).
If done don't forget to thank the client.
sample: Thank you for all the information.
* Resolution
it depends on the scenario or assistance needed by client.
ex: client asking payment history of the account.
Advice client that : We will send this to your email address within 1 business day.
* Offer additional assistance
siguro mas best dito if ask a question nlng,
Is there anything else that I can help you with?
---
di ko alam kung makakatulong to haha sana maintindihan mo
(opening spiel)
Hi Its a magical day here in (Sprint, now part of T mobile). My name is (Gray ). May I have your First and last name?
(account verification)
Can you please verify the account holders name for me?
thank you. now How May I help you?
###CONCERN##
I WANT TO MAKE A PAYMENT.
(emphaty/sympathy statement)
Yes sure! I am more than happy to assist you to make your payment on time.
(account verification)
To confirm , whats the wireless number you are calling about?
May I please have the best call back number just In case we got disconnected?
(paraphrase based of what you understand the concern/issue)
YOU MENTION EARLIER THAT U WANT TO MAKE A PMT?
-GREAT!
(VISUAL AUDIT THE ACCOUNT OF THE CUSTOMER)
-upon checking your account that owe $99.20. Are you referring to this amount? Perfect!
-Let me go ahead to process your payment. Are you going to use your debit, credit or checking account for todays payment?
(RESOLUTION)
Alright! i successfully processed your payment using your debit card ending in *1234.
I have the confirmation number for our payment transaction today. Do you want you write it down?
DO YOU HAVE ANY OTHER BILLING, EQUIPMENT, COVERAGE ISSUE OR UNRESOLVED ISSUE I CAN HELP YOU WITH?
(closing spiel)
AGAIN, MY NAME IS (GRAY). THANK U FOR CHOOSING SPRINT, NOW PART OF T MOBILE. HAVE A GREAT DAY!
Try this po!
Grayham sir pwede po pa include nung example po ma response ni customer? Kahiya-hiya man po. Thank you po. ♥(opening spiel)
Hi Its a magical day here in (Sprint, now part of T mobile). My name is (Gray ). May I have your First and last name?
(account verification)
Can you please verify the account holders name for me?
thank you. now How May I help you?
###CONCERN##
I WANT TO MAKE A PAYMENT.
(emphaty/sympathy statement)
Yes sure! I am more than happy to assist you to make your payment on time.
(account verification)
To confirm , whats the wireless number you are calling about?
May I please have the best call back number just In case we got disconnected?
(paraphrase based of what you understand the concern/issue)
YOU MENTION EARLIER THAT U WANT TO MAKE A PMT?
-GREAT!
(VISUAL AUDIT THE ACCOUNT OF THE CUSTOMER)
-upon checking your account that owe $99.20. Are you referring to this amount? Perfect!
-Let me go ahead to process your payment. Are you going to use your debit, credit or checking account for todays payment?
(RESOLUTION)
Alright! i successfully processed your payment using your debit card ending in *1234.
I have the confirmation number for our payment transaction today. Do you want you write it down?
DO YOU HAVE ANY OTHER BILLING, EQUIPMENT, COVERAGE ISSUE OR UNRESOLVED ISSUE I CAN HELP YOU WITH?
(closing spiel)
AGAIN, MY NAME IS (GRAY). THANK U FOR CHOOSING SPRINT, NOW PART OF T MOBILE. HAVE A GREAT DAY!
Try this po!
Thank you sir appreciated po. ♥
May kalituhan lang po dito. Ano po 8big sabihin nito po?
View attachment 1989544
Grayham sir pwede po pa include nung example po ma response ni customer? Kahiya-hiya man po. Thank you po. ♥
Wow! Thank you so much po! May good call nako. Thank you po!! ♥(opening spiel)
Hi Its a magical day here in (Sprint, now part of T mobile). My name is (Gray ). May I have your First and last name?
customer: Jose Luna
(account verification)
Can you please verify the account holders name for me?
customer: Jose Luna
thank you. now How May I help you?
(ISSUE/CONCERN)
customer: I WANT TO MAKE A PAYMENT.
(emphaty/sympathy statement)
Yes sure! I am more than happy to assist you to make your payment on time.
(account verification)
To confirm , whats the wireless number you are calling about?
customer: 1234567890
Is this also your callback number?
customer: Yes!
agent: Perfect!
(paraphrase based of what you understand the concern/issue)
YOU MENTION EARLIER THAT you WANT TO MAKE A PAYMENT? correct?
customer: Yes!
agent: -GREAT!
agent: Let me go ahead to check your billing information in your account.
kunwari nag check ka ng account ng customer mo
(VISUAL AUDIT THE ACCOUNT OF THE CUSTOMER or checking the account)
agent: Thank you for patiently waiting on the line..Upon checking your account that owe $99.20 and it will be due on June 30. Are you referring to this amount?
customer: Yes, that's the right amount I have in my paper bill now.
agent: Perfect!
-Let me go ahead to process your payment. Are you going to use your debit, credit or checking account for todays payment?
(RESOLUTION)
Alright! i successfully processed your payment using your debit card ending in *1234. I have the confirmation number for our payment transaction today. Do you want you write it down?
customer: No, I already received a text confirmation for my payment.
Agent: Wow! That's Great to hear. so,
DO YOU HAVE ANY OTHER BILLING, EQUIPMENT, COVERAGE ISSUE OR UNRESOLVED ISSUE I CAN HELP YOU WITH?
customer: No that will be all. Thank you for your assistance.
(closing spiel)
Since you don't have any question at all,
AGAIN, MY NAME IS (GRAY). THANK U FOR CHOOSING SPRINT, NOW PART OF T MOBILE. HAVE A GREAT DAY!
Wow! Thank you so much po! May good call nako. Thank you po!! ♥
Opo sige po. Good at bad call po ang kaylangan ko. Thank you po. Sa good call po dapat po kase aabot ng 2:30 mins at sa bad call po 3 mins po.gusto mo ba bad call? HAHAHA