Answer- According to the given matrix the role of an operation manager in
1- Designing the operation system-
- Process- Planning is required at the process stage in designing the operation system by the manager.
- Quality- Must have creative skills in creating the unique design for the operation system.
- Capacity- Must have the capacity to supervise and lead its subordinates
- Inventory- Must follow the step by step procedure.
- Human Resources- Must have its own team to work for this designing structure.
2- Managing the operation system-
- Process- Leader and instruct its subordinates in order to get the work done by them in order to manage the operation.
- Quality- Leadership quality is required in managing the operation system.
- Capacity- Must have the power to instruct its co-workers in order to manage.
- Inventory- Must overlook at the work of its team in order to manage the work done.
- Human Resources- In order to manage the operation system the operation manager must require an effective team.
3- Improving the operation system-
- Process- Must view at the problem in order to plan the improvement required
- Quality- Observing and problem solving skills is required in order to improve the operation system.
- Capacity- Must have the capacity to do the changes that are required to improve the system.
- Inventory- Must take initiate to take the step for the changes that are necessarily required.
- Human Resources- In order to create the improvement in the operation system it requires skills to manages its human resources.
