Closed B315s-936 problem

[dj_k]

Hi please help, i don't know what the f@#$ is wrong with my globe home broadband modem b315s-936.
The power light seems on but it's not, when i long press the power button the power light just blink real fast then turns back on again.

I already asked globe telecom for help through fb messenger and they just asked me if im experiencing no internet connection or intermittent connection. When i said the device won't turn on, they just asked for my account number, account holder and exact location.

Globe takes too long to reply thats why i posted here and hope someone can help with this.
Thanks in advance.

 

[deceivex]

its a common issue for that kind of modem. it can be fixed by a technician but to avoid it from happening again, always turn off the modem using the power button and not turning it off straight from pulling out the adapter.

 

[dj_k]

deceivex thanks for the responce, the problem first appeared when i rebooted the device using reboot option on 192.168.254.254
I was waiting for it to turn back on but it never did. The power light is just steady even if you long press power button.

 

[diwit11]

I've got the same prob but I was able to fix it by just following this TUT. https://phcorner.net/t/b315s-936-power-light-only-solution.232007/

Goodluck