Hello, I'm sorry to hear that you got scammed on Gcash. It's good that you have already filed a complaint with them. There is a chance that you can get your money back, especially if you have provided all the necessary proofs to support your claim. The Gcash customer service team will investigate your case and will make a decision based on the evidence provided.
In order to increase your chances of getting your money back, make sure to provide as much detail as possible about the scam and the scammer. You can provide screenshots of your conversation with the scammer, the transaction details, and any other relevant information. It's also important to report the scam to the authorities, like the police or the National Bureau of Investigation (NBI), to help prevent others from falling for the same scam.
Once the investigation is complete, Gcash will inform you of the outcome and if they find in your favor, they will credit the amount back to your Gcash account.