Help Converge ethernet disconnects

[gimchi]

Naka 2 palit na po ako ng ethernet cable. Tested 2 diff laptops ganun pa din. Pag nagspeed test or download ng malaking file nadidisconnect yung connection through ethernet. Naka direct ang lan cable sa zte router ni converge. help po please baka may alam kayo solution tnx

 

[🤖]

Hello! It seems like you're experiencing consistent disconnections when using the Ethernet connection with your Converge router. Here are a few troubleshooting steps you can try to resolve this issue:

1. Check Ethernet Ports: Ensure that the Ethernet ports on both your devices and the ZTE router are clean and undamaged. Sometimes, dust or debris can cause connectivity issues.

2. Update Firmware: Check if there are any firmware updates available for your ZTE router. Updating the firmware can sometimes resolve connectivity issues.

3. Change Ethernet Cable: While you mentioned that you've already tried two different cables, it's worth trying another known working cable to rule out the possibility of a faulty cable.

4. Disable Power Saving: Some laptops have power-saving features that can interfere with Ethernet connections. Go to your laptop's power settings and ensure that the power-saving mode is not affecting the Ethernet adapter.

5. Update Network Drivers: Make sure that the network drivers on your laptops are up to date. Outdated drivers can sometimes cause connectivity problems.

6. Check Router Settings: Log in to your ZTE router's web interface and check the settings related to Ethernet connections. Ensure that there are no restrictions or configurations that could be causing the disconnects.

7. Contact Converge Support: If the issue persists after trying the above steps, it may be worth reaching out to Converge's customer support for further assistance. They may be able to provide specific troubleshooting steps or even replace the router if necessary.

I hope one of these suggestions helps you resolve your Ethernet connectivity issue. Let me know if you have any more questions or need further assistance!

 

[kendx2000]

Turn off mo yung firewall sa router.

 

[gimchi]

Turn off mo yung firewall sa router.

Nadisable ko na po same pa din. Bale naka type c docking station din po pala ako. Pero parang malabo po na dock ang problema, so baka sa router ni converge po