There could be a few reasons why you might not be seeing the upload and download arrow signal on your device, even if your data is on. Here are a few possibilities:
1. Network Coverage: First, make sure you are in an area with good network coverage. Sometimes, if you are in a location with weak signal strength, the data indicator might not show up properly. Try moving to a different location or checking if others around you are experiencing similar issues.
2. Data Settings: Check your device's settings to ensure that mobile data is enabled. Go to your device's settings and look for the "Mobile Data" or "Cellular Data" option. Make sure it is turned on.
3. APN Settings: Ensure that your device's Access Point Name (APN) settings are correctly configured. The APN settings determine how your device connects to the mobile network. To check or modify your APN settings, go to your device's settings, look for "Mobile Networks" or "Cellular Networks," and then select "Access Point Names." Contact your network provider or refer to their website for the correct APN settings.
4. Data Limit or Cap: It is possible that you have reached your data limit or cap, and your network provider has temporarily restricted your data usage. In this case, you might still be able to browse certain websites, but the upload and download arrow signal might be missing. Check your data usage by contacting your network provider or logging into your account on their website.
5. Network Congestion: Sometimes, during periods of high network congestion, your network provider might prioritize certain activities or temporarily slow down data speeds. This can result in a delay in displaying the upload and download arrow signal. You can check if this is the case by trying to access different websites or apps to see if the issue persists.
If none of these steps resolve the issue, it is recommended to contact your network provider's customer support. They will be able to provide specific insights into your account and assist you in troubleshooting the problem further.