Archive Technical support

Hi po ano ginagawa po ng tech supp any idea po ?

optimizing computer and troubleshoot po sir

skyflexi said:

optimizing computer and troubleshoot po sir

Click to expand...

Sir qualification po?

Jaychie said:

Sir qualification po?

Click to expand...

depende sa company yan , basta 4 yrs computer literate tapos sa interview galingan mo pasikat ka

trouble shooting, may mga tools na naka-ready tapos tatanungin mo nalang yung issue na na een-counter ng customer tapos iso-solve mo lang gamit yung mga tools mo

more on technical sa computer.

generally it means that you provide assistance in troubleshooting any type of hardware or software. depende yan sa product support mo. pag software ang product line, iaassist mo si customer sa pagtroubleshoot ng programs or whatnot. same goes with hardware. isusupport mo sila sa pagtroubleshoot ng computer or any other electronic device, equip. etc.

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.

As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.

You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.

Source: You do not have permission to view the full content of this post. Log in or register now.