Signal Troubleshooting
If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
For faster connectivity, try shifting location if the signal you are acquiring is 2G.
Device Troubleshooting
Make sure your handset is internet-capable and mobile data feature is turned ON. For LTE data connectivity, make sure that LTE feature is turned ON.
Clear your internet browsers cache and browsing history.
Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable.
Refresh your handset by turning it OFF and then back ON.
Check if Internet/MMS setting is properly set in the phone setting.
For 3G data connectivity, lock the devices Network Mode to 3G, if available. If phone network mode is set to Auto, this may cause slow to no connection if phone would shift signal often.
For LTE data connectivity, ensure LTE feature is turned ON or that Network Mode selected is LTE.
If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
For faster connectivity, try shifting location if the signal you are acquiring is 2G.
Device Troubleshooting
Make sure your handset is internet-capable and mobile data feature is turned ON. For LTE data connectivity, make sure that LTE feature is turned ON.
Clear your internet browsers cache and browsing history.
Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable.
Refresh your handset by turning it OFF and then back ON.
Check if Internet/MMS setting is properly set in the phone setting.
For 3G data connectivity, lock the devices Network Mode to 3G, if available. If phone network mode is set to Auto, this may cause slow to no connection if phone would shift signal often.
For LTE data connectivity, ensure LTE feature is turned ON or that Network Mode selected is LTE.
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