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Help help about play store

Discussion in 'Android Questions' started by waldito, Aug 3, 2015.

  1. mga master..d ako maka access same play store..lagging no connection..ngayon LNG naman o na ganito..any po ba solution dito
  2. derx

    derx El Vampiro Staff Member Moderator

    Do the Step 1 first, if it doesn't work, proceed to Step 2 and so on...

    1. Clear the Google Play Store cache

    In most cases when the Play Store's faltering, you just need to empty the app's cache. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded; in short, it helps the Play Store load quicker. To empty the cache:

    • Go to Settings > Apps. Tap All > Google Play Store then finally tap the Clear Cache button.

    2. Clear out your Play Store data
    Along similar lines to - but more drastic than - the first tip is deleting the data from the Play Store. This sets the app back to square one and gets rid of your saved information - hopefully including whatever was glitchy data was causing the problem.

    • As with the previous tip, go to Settings > Apps > Google Play Store but this time tap Clear Data.

    3. Uninstall Play Store updates

    • Even this can help. Sometimes an update will do more harm than good to your Play Store app, so it makes sense to uninstall an update.

      • Go to Settings > Apps > Google Play Store then tap the button that says Uninstall updates.This will revert Google Play back to the original version (as it appeared when it was first installed on your device),
      • Next, you'll need to find an older - but still recent - version of the Play Store app to download. The best way to do this is by going to the Please or Register to view links and download it from there.
    4. Clear data and cache on Google Play Services
    If Google Play Store is the beating heart of your Android device, then Services is the soul - that enigmatic background process that brings the scattered pieces together and makes them greater than the sum of their parts. In other words, Play Services allows apps to communicate with different parts of your device - letting them sync, send push notifications and so on. Play Store problems could stem from an issue with Google Play Services.

    • • Go to Settings > Apps > All > Google Play services then tap the ‘Empty Cache’ button. If that fails to solve the problem, come back to this page and tap the Clear data
    5. Reset your Google account on your phone
    We're coming now to the slightly more drastic solutions. If your Play Store app still isn't working, then you may need to refresh your Google account on your Android device. In other words, remove your account from your device then add it again.

      • Go to Settings > Accounts then tap Google under manage accounts.
      • Tap the Google account you want to remove, then tap the menu icon (three dots) at the top right and tap 'Remove. Do this for every Google account on your device.
      • Next, go to Settings > Accounts > Add Account > Google and follow the on-screen steps to re-add your account.
    7. Perform a Factory Data Reset of your smartphone
    If you're still facing problems at this stage, then you may have little choice but to do a factory reset. Be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand.

      • First, make sure all your smartphone data is backed up. To do this, go to Settings > Backup & reset then make sure the 'Back up my data' slider is on. Tap 'Backup account' to select which account you want your data backed up to.
      • Once you've done this, in the Backup & reset menu tap Factory data reset at the bottom. Confirm that you want to do this, and you phone will be as good as new. Your backed up data will be restored when you log back into your Google account.
    8. For rooted users: edit hosts file
    If the Play Store won't load for you and your device is rooted, you have an even simpler solution at hand: just modify your Hosts file for a quick fix.

      • Go to your preferred file manager, then navigate to system/etc/hosts and select the Edit option (this will vary between devices).
      • Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from to # Reboot your device, re-add your Google account and your Google Play Store problems should be fixed.

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