Help Can't open/import a video on Photoshop CS6

Hi,

I recieved and replied to your private message with the following:


If not, would you please verify the following:

0. Restart Photoshop and all Adobe applications (yeah, we have to try it), wait 30 seconds before restarting.

1. Ensure virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)

2. Ensure you have the latest version of QuickTime

3. Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.

- If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)

- If unsuccessful, please capture the full error message text.

4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.



Did any of those resolve your issue?



Thanks,

Meredith

Click to expand...

Draft said:

You do not have permission to view the full content of this post. Log in or register now.

Click to expand...

zeust said:

dahil kaya sa portable sya kaya may error??

Click to expand...