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Troubleshoot charging issues on your Samsung Galaxy Tab 4

Discussion in 'Android Phones' started by Jeanh, Sep 26, 2015.

  1. You may have charging issues if your Samsung Galaxy Tab® 4

    • Doesn't charge
    • Charges slowly


    Try each of these steps if your device has charging issues.

    1. Verify that your device, and charging port are not damaged.
      1. Carefully inspect your device to be sure it's not overheating, swollen or damaged.
      2. Carefully inspect your device's charging port and remove any debris.
      Caution: If your device is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Please or Register to view links.
    2. Verify that your Samsung Galaxy Tab 4 can power on.
      1. Turn your device on.
        • If your Samsung Galaxy Tab 4 does not turn on, make an appointment at a convenient Please or Register to view links.
    3. Verify that your charger is working.

      Note: You risk severe damage to your device if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Please or Register to view links.
      1. Connect your device to your charger.
      2. Please or Register to view links.
      3. Tap My Device.
      4. Tap Dashboard.
      5. Tap Battery Status.
      6. Verify that the Battery Status is Charging.
    4. Verify that your Samsung Galaxy Tab 4 is running the most recent software.
      1. Please or Register to view links.
      2. Tap My Device.
      3. Tap Dashboard.
      4. Tap System Updates.
      5. Tap Device Software.
      6. Tap Check now.
        • If an update is available, follow the prompts to install.
    5. Safely remove your SD card.
      1. From the home screen, tap the All apps icon.
      2. Scroll to and tap Settings.
      3. Tap the General tab.
      4. Scroll to and tap Storage.
      5. Scroll to and tap Unmount SD card.
      6. Tap OK.
      7. Remove the SD card.
    6. Perform a soft reset.

      A soft reset restarts your device and does not erase any of your content or data.
      1. Press and hold the Power button until the device turns off.
      2. Release the Power button to restart the device.
    If you're still having issues, try our community pages for the Please or Register to view links, Please or Register to view links , or make an appointment at a convenient Please or Register to view links.
     
    SyntaxEroR likes this.
  2. natry ko n po ayaw pa rin gumana yan,,,may iba pabng way to fix it..binuksan ko n rin ang tab..bago pa lang ung tab po kaso galing sa iabang bansa
     
  3. baka factory defect po yan
     
  4. click mo yung mga blue letters sa post ko..may link jan
     
  5. nagamit ko sya ng 3 weeks okay naman..kaso nalobat and then chinarge ko ayaw nman n magcharge
     
  6. What Cause the issue of My Samsung Tablet not Charging?


    There is no simple reason for this and as you will learn that every situation is different, however the most common causes are faulty chargers or a corroded charge port as often the cases with the Please or Register to view links as well in most cases if you are lucky. Other severe cases involves a totally drained or dead battery, but do not worry as we have a fix for each of the situations mentioned so rest easy.

    Please or Register to view links

    What devices will this particular Fix Work on?


    This fix will work on Any Samsung Tablet or other brands of Tablets as the problem is not limited to the Samsung Galaxy Tab series alone, so if you have a different brand of Tablet this should still work for you.

    How to Fix the Samsung tablet not charging Issue?
    This issue is very common among Samsung owners where the Galaxy tablet is not charging and this renders the device unusable, the solution varies from tablet to table but I assure you one of the following will work:



    Clean the Charge Port and Charger Tips of Dust and corrosion


    1. Find the charge port and blow into the slot or use Please or Register to view links to dust the area clean and do the same to the end of the charger that is placed into the tablet. Try charging once more. Repeat at least three times before giving up.

    2. If the port is really corroded then get some rubbing alcohol and a blunt metal object and some cotton swabs, using the blunt metal rub the metal contacts inside the charger port and remove any corrosion, finish with the rubbing Alcohol on the cotton swab, the more rust on the cotton swabs the more corroded is in the port, do the same for the charger. Make sure the port is dry and try charging again.

    If all goes well a charging battery icon should appear on-screen, seeing the battery is completely drained give it some time to fully charge before attempting to power up completely. I have also realized that if the wall outlet is not charging your device try connecting it by USB to the PC, which also works in getting it to work once more in some cases.

    Please or Register to view links
    Another method that sometimes work in getting your tablet to start charging once more is to :

    1. Attempt to charge your Tablet and then after a some time while still plugged in: Hold the Power button + Volume up

    2. If the above does not work try Power button + Volume down. If there is a Physical home button sometimes you will need to hold that too.

    This in some case can cause the Tablet to power on and charge.



    Check your Charger and Wall outlet
    As crazy as it might sound sometimes the problem is the charger itself causing the Samsung tablet not to charging issue as there is a short in the cable or the wall outlet is faulty, switch wall outlets and chargers you might not think thats the issue but in some cases it could be the culprit and try using the original charger and cables, you can consider borrowing a friends pair as a test. If this is the issue then get a Please or Register to view links.



    Loose Internal Cables


    Sometimes the reason a tablet is not powering on is because of loose internal cables that might have been caused by a drop, this issue may manifest itself right away or later on in the life of the Tablet. So:

    1. Open your Tablet you can consult the video and instructions below on opening a Tablet.

    2. Check the battery cable that runs to the motherboard and make sure that its tight and snug. Also you may have to totally disconnect and reconnect it.



    Jump Start Your dead Battery (Last Resort)


    Another issue is that your battery may be totally dead and you will need to jump start your tablets internal battery, for this you will need to open your tablet, also attempt this at your own risk :

    1. Get a blunt object and find the seams that are located around the tablet and place the blunt object within the seams, a Please or Register to view links will also work wonderfully in opening Tablets like this.

    2.Once you have pried the blunt object into the seams run it along the tablet edges until both halves separate, the clips that hold the tablet together will come undone.

    Please or Register to view links

    Here is a video that demonstrates, it’s a different tablet but all tablets open using the same or similar principle:

    3. Locate the battery of your tablet and find the negative and positive terminals that should be marked, Black wires usually indicate the negative(-) terminal and Red the Positive(+), I suggest that you use a Please or Register to view links to hook up to the appropriate terminals , as in negative to the negative side or pole of the battery and positive to its correct pole. This should force charge the battery and it should power on and start charging once again, if it refuses to keep charged then you may want to consider a new battery, or that the charge port could be damaged on your device and needs replacing or keep your new make shift battery pack your choice.
     
  7. We get a fair amount of questions from readers about how to solve perplexing problems with electronic gear: HDTV set-up issues, Netflix error messages, cable and configuration problems, you name it, we've seen it. But this time our question came from an unlikely source: my eight-year-old daughter:

    "Daddy, why won't the new tablet you bought me for Christmas turn on?" Uh, oh!

    The tablet in question was a Samsung Galaxy Tab 3, 7-inch version. Overall, it's a great tablet: responsive, quick, nice image quality, full access to the Google Play Store (unlike Kindles), Bluetooth keyboard *and* Bluetooth mouse support and expandable storage via the microSD slot. This last bit is important if you want to keep local copies of music or môviês (e.g., not rely on the Cloud) for mobile media entertainment.

    Also, the inclusion of an IR (InfraRed) port on the Galaxy Tab 3, and the remote app allows you to turn your tablet into a full-fledged touch screen home theater controller at no additional cost. For a gadget freak, this is pretty cool. Overall, the fast processor, expandable storage, relatively low price, and wide breadth of application support make the Tab 3 an excellent choice for a 7-inch tablet. But try telling that to an eight-year-old who can't get her shiny new tablet to power up after only a day of use, and a full night on the charger.

    THE PROBLEM

    Although this manifests in different ways for different people, the symptom we saw was that the Galaxy Tab 3 just stayed dark: black screen, no LED lights, nothing. Attempting to charge it from the wall charger or from the PC USB cable had no effect at all. Pressing the power button or home button also had no effect.

    After verifying the problem, I used the mighty Google to find all kinds of helpful suggestions, all of which I dutifully tried:

    • Hold the power button for 10 seconds, 30 seconds or 60 seconds (no joy)
    • Hold the power button and volume up button down together for 10 to 30 seconds (again, nope)
    • Hold the power button, home button and volume up button. Still, NOPE!
    • Try a trickle charge - plug the Tab 3 into a computer via the USB cable instead of the wall charger hoping that the lower amp charge from the computer would fool the tablet into charging its (apparently) dead battery. Again (at least for me) - FAIL!
    UPDATE: One of our readers (Chad Kent) suggested the following non-invasive solution which worked for him and some others as well (Thanks, Chad):
    • Remove microSD card from its slot and then hold the power and volume up buttons for 20 seconds. Release and press power button again.
    Also, several users have reported that aftermarket OEM USB cables and chargers do not always work with the Samsung tablets. We'd recommend always using the original Samsung factory charger and cable, particularly if you are having charging problems.

    Feel free to try any or all of the above as they are completely non-invasive and they might work for you. You can see these suggestions and the more detailed fix in our ÿôutubê video: " Please or Register to view links".

    None of these button pushes worked for me so I gave up, sent the unit back to Samsung and (about two weeks later), received a replacement, this one the yellow kids' version of the Tab 3. All was well in the world. My daughter had her tablet back, with "Dragon City," "Plants vs. Zombies 2," "Minecraft" and all that other "educational" fare. Until... about a week later... it happened again. "Daddy, I can't turn my tablet on again." Doh!

    I tried the above solutions again, and again, no luck. Would I have to send this one back to Samsung again, or just ditch it and go with an iPad mini? Maybe I should dig a little deeper...

    HOW TO REALLY FIX THE POWER UP PROBLEM

    What did work for me, I found deep in one of the Android user discussion forums and it's consistent with how I solve the problem of the occasional runaway application on my Samsung Galaxy phone. Apparently if you disconnect and reconnect the battery, then plug the unit back into its factory wall charger, you'll convince the tablet to wake up and try charging the battery again. Less than a minute after doing this and reconnecting the charger, I saw the battery icon appear on the screen, and the unit began charging normally. Success! The only bad news about this is that it's not as simple as removing the back of a Galaxy phone. In fact, it's possible that attempting this will void your warranty, so proceed with caution!

    Getting the back off the Galaxy Tab 3 requires gently prying the edges away from the screen in the little ©râck between the screen and the case all around the perimeter of the screen. Doing this properly requires a thin plastic pry tool and some patience. I used a small jack knife, but would not recommend it as the metal can scratch the case or even potentially cause a short inside the unit if you're not careful. We have had readers write in to say guitar picks and old credit cards also can be used. By all means, be careful and DON'T FORCE IT! Work the pry tool around the edges until the screen separates from the back casing by itself without any force.



    [​IMG]
    Once you pry away the back cover, you'll see a small set of wires on the right side that connect the battery to the unit.




    [​IMG]
    Gently pry the battery connector up, then reconnect it after about a minute.


    Once you've removed the back, gently separate the battery connector from its port by prying it toward you, then push it back down into place. Since originally writing this article, I've had to do this trick a few more times, and in some cases, I've had to leave the battery disconnected for over a minute in order for this to work. If a quick disconnect/reconnect of the battery does not work, then try leaving the battery disconnected for a full two minutes before reconnecting it. Replace the cover by gently placing the tablet back down into its shell and pushing along the perimeter, snapping all the pressure tabs back into place.

    We've created a quick video on ÿôutubê showing how to do this. It's a little rough but it should give you an idea how to get the case apart and disconnect and reconnect the battery.

    Please or Register to view links

    Once you've put it all back together, plug the tablet into the factory wall charger and USB cable. Within about a minute you should see the battery icon appear and normal charging should begin. Be sure to use the original Samsung charging cable and wall charger. We've heard many reports of aftermarket USB cables and chargers not working as well, particularly in the case of charging problems like this.

    Hopefully Samsung will figure out what's causing this as I've seen many discussions from people having this exact same problem and I'm sure it has led to a significant number of irate customers and returned products. Depleting a battery all the way down to where it shuts down the device is never a good idea, but it shouldn't effectively "brick" the unit and require minor surgery to get yourself (or your 8-year-old daughter) back in business.

    UPDATE (June, 2015): Since writing this, and with feedback from readers, we have a few additional tips for those who don't get back up and running after the disconnection and reconnection of the battery cable:

    • A few readers have mentioned that they needed to leave the battery cable disconnected for extended periods (one said two hours) before it would work for them.
    • A few people have said that they needed to plug in the charging cable to the microUSB port *before* reconnecting the battery cable, so that's worth a try (but be careful plugging the unit into a charger while the back is off).
    • Also, it is very important to use the original Samsung factory charger and cable. We've had dozens of people write in to say it didn't work with aftermarket cables/chargers but did work with the original Samsung charger and cable.
    I've been asked what tool I used for this. It's a standard plastic pry tool. You can get a Please or Register to view links. People also report decent results using an old credit card or a guitar pick.

    Other Issues that Can Cause Similar Symptoms:

    There are a couple of other things that could be at play if you can't get your tablet to charge: A dirty or damaged microUSB port can have the same symptom. Examine the port to see if there is any sign of loose or damaged components and blow the port out with compressed air to remove any dust/dirt. You can also try cleaning the port with a Q tip and denatured alcohol. Also, a defective battery will have the same symptom. You should be able to find a replacement battery online for under $20 and replacing it isn't that difficult once you have the back off. I would only do this as a last resort if none of the more detailed tips here work for you and only if you have not seen any damage to the charging port. The port itself can also be replaced if it is visibly
     
  8. i do anything ayaw pa rin gumana ?
     
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