Ma'am please provide the complete details of the problem. You can start it by telling the history of your unit before it encountered the said problem ... You are free to message me in my Facebook account in case your unit is still down. Here is the link of my facebook account You do not have permission to view the full content of this post.Log in or register now. Don't worry Ma'am no money involve I just want to help that's all. Hope our admins don't get mad for posting a link. I JUST WANT TO HELP THANKS !